It’s no wonder that response rates are down and frustration is up. B2B or B2C, solving for this is what we do – for some of the best brands and enterprises in the world.
Customerville weaves survey questions tailored to your customers’ experience into your brand story using a proven blend of creative design, technology and behavioral science. The result is an award-winning feedback experience that engages customers and builds your brand. And it works flawlessly on any device, through any channel, and in any language.The Behavioral Science of CX Feedback
Live Dashboard™ puts customer survey results to work in your company, at all roles and levels. And our newest version comes loaded with the tools you need to embrace a customer experience culture.
We started by looking at how Customerville clients in over 20 countries use information, praise and critique. Then we put that powerful information to work. The result? An easy-to-use dashboard that implements quickly and integrates with your other systems, arming your managers with more than just management tools. Live Dashboard™ gives them leadership tools that will become a core part of your business.Live Dashboard™
Whether it’s responding to a service failure, noting an action taken or celebrating a success, Live Dashboard’s tools are carefully designed to create a heightened awareness of trouble points — without demotivating your teams.
Live Dashboard™ consolidates feedback from Customerville-powered surveys across your organization. Whether we're grading locations, E-commerce sites, individual associates or a blend of these things, it’s all beautifully presented by role and permission.
With Customerville you get more than just the award-winning enterprise feedback platform trusted by companies in over 20 countries. You get a dedicated team of survey experts, systems designers, artists and copywriters all driven by a single mission: to make your enterprise VoC platform tremendously successful. We’ll work with you and your team every step of the way.Engaging Customers in Sharing Feedback
Customerville elevates the entire enterprise feedback experience.
The same is true for an enterprise. Customerville elevates quality listening across your entire customer journey. Our platform blends technology, design and behavioral science to emulate how people naturally share and respond to feedback.
We fielded among the first real-time CX surveys on the internet. Our enterprise feedback products have been refined over a decade of constant innovation and use through millions of customer interactions.