Measuring customer feedback is now part of the experience.

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People will receive over 20 Billion requests to take a survey this year.

It’s no wonder that response rates are down and frustration is up. B2B or B2C, solving for this is what we do – for some of the best brands and enterprises in the world.

Customerville weaves survey questions tailored to your customers’ experience into your brand story using a proven blend of creative design, technology and behavioral science. The result is an award-winning feedback experience that engages customers and builds your brand. And it works flawlessly on any device, through any channel, and in any language.

The Behavioral Science of CX Feedback

Reporting That Goes Beyond Benchmarks

Live Dashboard™ puts customer survey results to work in your company, at all roles and levels. And our newest version comes loaded with the tools you need to embrace a customer experience culture.

We started by looking at how Customerville clients in over 20 countries use information, praise and critique. Then we put that powerful information to work. The result? An easy-to-use dashboard that implements quickly and integrates with your other systems, arming your managers with more than just management tools. Live Dashboard™ gives them leadership tools that will become a core part of your business.

Live Dashboard™
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Close the Loop,
Surface the Cause

Whether it’s responding to a service failure, noting an action taken or celebrating a success, Live Dashboard’s tools are carefully designed to create a heightened awareness of trouble points — without demotivating your teams.

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A Single Hub For Your Customer’s Voice

Live Dashboard™ consolidates feedback from Customerville-powered surveys across your organization. Whether we're grading locations, E-commerce sites, individual associates or a blend of these things, it’s all beautifully presented by role and permission.

Expert Support, World Class Results

With Customerville you get more than just the award-winning enterprise feedback platform trusted by companies in over 20 countries. You get a dedicated team of survey experts, systems designers, artists and copywriters all driven by a single mission: to make your enterprise VoC platform tremendously successful. We’ll work with you and your team every step of the way.

Engaging Customers in Sharing Feedback

Pricing

Customerville elevates the entire enterprise feedback experience.

Customerville Standard

$2,760/mo

25 User Licenses
Single Customer Interaction Type
Next Generation Web & Mobile Surveys
Standard Live Dashboard™
Red Flag Alerts & Standard Tracking/Resolution
Standard E-publication Emailed Reports
Standard Launch Package
Customized Training Video
Customer Outreach Workshop Session
Employee Engagement Workshop Session
Customerville Pro

$4,250/mo

50 User Licenses
2 Customer Interaction Types
Next Generation Web & Mobile Surveys with Responsive Art™
Pro Live Dashboard™
Red Flag Alerts & Pro Tracking/Resolution
Pro E-publication Emailed Reports
Pro Launch Package
Customized Training Video & Ongoing Training Webinars
Customer Outreach Campaign
Employee Engagement Campaign
Customerville Enterprise

CALL US
+1 (206) 224-6200

Unlimited User Licenses
Unlimited Customer Interaction Types
Next Generation Web & Mobile Surveys with Responsive Art™
Enterprise Live Dashboard™
Red Flag Alerts & Enterprise Tracking/Resolution
Customized E-publication Emailed Reports
Enterprise Launch Package
Customized Training Curriculum & Ongoing Training Webinars
Customer Outreach Campaign
Employee Engagement Campaign

108,224,637 Customer experiences shared
using our platform
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About Us

Good listeners have stronger relationships

The same is true for an enterprise. Customerville elevates quality listening across your entire customer journey. Our platform blends technology, design and behavioral science to emulate how people naturally share and respond to feedback.

Precision products for enterprise feedback

We fielded among the first real-time CX surveys on the internet. Our enterprise feedback products have been refined over a decade of constant innovation and use through millions of customer interactions.

Customerville USA


Tel: +1 (206) 224-6200
info-usa@customerville.com

6042 Seaview Avenue NW Suite #101

Seattle, WA. 98107 USA

Customerville Europe


Tel: +34 963 288 855

info-europe@customerville.com

Plaza del Ayuntamiento, 27-4º 46002
Valencia España