A simple but powerful guest experience survey.  

Intuitive Connection to Your Customers

It's clear and intuitive. Customerville's real-time customer satisfaction measurement solution provides management and store teams with critical customer feedback.

Our unique hosted software design gathers focused feedback directly from your customers, and then projects actionable information in the right way to the right people in your company. The result: industry-beating customer satisfaction.

Here's how it works: Your customers are invited to grade their experience with you each and every day. They do this via a customized website – branded to your specifications – which is hosted by us and powered by our software.

Customerville's unique approach turns this constant flow of customer grades into a powerful management tool. Field managers see web-based dashboard reports, which instantly highlight for them which units are thrilling your customers and which ones have had drops in service quality levels.

Managers spend time guiding store teams – not sifting through reports or trying to interpret data. Having a clear, intuitive view of your customer grades at the unit level allows managers to make course corrections before erosions in service quality cause declining sales. Just as importantly, customer grades give managers levers to pull in leading units to greater sales.

Drive Service Levels Up

Using Customerville's solution, your customers are invited to grade their experience with you each and every day via a branded website, which is hosted by us and powered by our software.

Armed with this knowledge, your management teams not only know instantly which units are pleasing customers and which need improvement, but are also equipped with a powerful management tool to drive improvements in service quality levels.

Customerville's unique approach allows managers to rapidly provide tailored feedback to critical frontline employees, so they can see how real customers grade them on a manageable number of important factors – and how these grades benchmark against your other stores.

This approach is a proven management and leadership tool that allows mangers to give meaningful direction to frontline employees. When your customer- facing employees can quickly see how their behaviors impact their store's grades, they make conscious and subconscious changes in their behavior.

Sales Growth Through Customer Loyalty

From the individual unit to the entire enterprise, the grades your customers give you are a leading indicator of future sales. Companies with high marks on certain types of grades consistently – and dramatically – outperform their competitors in sales growth.

It's not hard to see why. Customers who have consistently impressive experiences not only remain loyal to your brand, they also refer other customers to you. Customers who experience merely average performance – those who are only passively satisfied – have few barriers to defecting to competitors as soon as any reason arises.

Implementing Customerville's software solution brings customer service to life. Our unique approach allows management to know exactly where to focus for improvement based on customer feedback by store, and allows frontline employees to have critical awareness about their own performance on key metrics of success.

The result: sales growth. Customerville was founded by multi-unit retail operators who have first-hand knowledge of the challenges of maintaining high service levels across growing chains of stores. Every aspect of our software is guided by the experiences of people who have had to use tools like ours each and every day in management roles where they were accountable for results. Our solutions are designed to be as powerful to use as they are easy to implement.