CX Consultant

You’ll be the liaison between Customerville and clients both current and new, provided by our sales team. (If you’ve managed account relationships at a digital ad agency, this position is likely an excellent fit for you!)

Developing and maintaining successful client relationships requires you to be authoritative, teaching the basis of our service’s technology and guiding our clients into understanding the thought leadership that drives it.

You’ll be expected to ask smart questions about how a client’s business works, then use the information you glean to help us together design the questions we use through our software.

Long-term, you’ll nurture client relationships by handling their quarterly reviews and day-to-day support inquiries. You’ll also work to grow our business relationships by identifying potential opportunities within our clients’ organizations.

Is this you?

• You’re a natural with technology and have some kind of background in a web-based or technology-based business
• You’re comfortable negotiating and managing business relationships, including at a senior level
• You are organized and capable of managing multiple projects at once
• You know how to dissect a problem and offer creative solutions
• You’re a confident presenter, teacher and group discussion participant
• Your communications clearly convey your ideas and the details of our clients, both in daily exchanges and professional presentations

Skills we’re looking for:

• Proficiency in Excel and Powerpoint, and experience with tools of the connected workforce, including Skype, GotoMeeting and Google Docs
• You’ve been in an account management role where you dealt with business consulting, design or technology; ideally, all three
• Experience working for a digital agency
• Experience working with enterprise software
• An ability to explain complex information clearly and simply
• Real-world corporate experience and an understanding of organization dynamics
• Sales and negotiation experience, and solid presentation skills

We look forward to hearing from you!

Thank you!

Who We Are. (And Why We Exist.)

We make the best enterprise feedback products in the world. It’s important work, and not just because it allows our clients to run better businesses. A company that listens well makes its customers feel listened-to and its employees feel valued and trusted.

Customerville elevates quality listening across our clients’ entire organizations. We do this by blending technology, design and behavioral science to emulate how people naturally share and respond to feedback.

We fielded among the first real-time CX surveys on the Internet. Our enterprise feedback products have been refined over a decade of constant innovation and use through millions of customer interactions.