You’ll be the liaison between Customerville and clients both current and new, provided by our sales team. (If you’ve managed account relationships at a digital ad agency, this position is likely an excellent fit for you!)
Developing and maintaining successful client relationships requires you to be authoritative, teaching the basis of our service’s technology and guiding our clients into understanding the thought leadership that drives it.
You’ll be expected to ask smart questions about how a client’s business works, then use the information you glean to help us together design the questions we use through our software.
Long-term, you’ll nurture client relationships by handling their quarterly reviews and day-to-day support inquiries. You’ll also work to grow our business relationships by identifying potential opportunities within our clients’ organizations.
We look forward to hearing from you!
We make the best enterprise feedback products in the world. It’s important work, and not just because it allows our clients to run better businesses. A company that listens well makes its customers feel listened-to and its employees feel valued and trusted.
Customerville elevates quality listening across our clients’ entire organizations. We do this by blending technology, design and behavioral science to emulate how people naturally share and respond to feedback.
We fielded among the first real-time CX surveys on the Internet. Our enterprise feedback products have been refined over a decade of constant innovation and use through millions of customer interactions.