The world’s leading relationship-focused brands use Customerville
People will be asked for feedback via a survey a quarter of a trillion times this year. Most surveys are terrible, which has driven survey response rates down from 36% to a mere 6% today. Here are some leading brands who overcome this by using Customerville’s Design-driven Feedback platform.
Used By
Lisa Oswald SVP, Global Customer Service
Much higher-quality feedback, and much more of it.
Travelzoo rebooted their VOC program with customerville, driving a 350% increase in survey response rates (from 8% to 35-39%) and a 68% increase in service reps achieving elite performance level bonuses.
I believe in the product, I believe in what Customerville can do.
Improved feedback quality from students about what wasn’t working helped Pearson respond and react to 132 Red Flag responses indicating high likelihood of student churn, potentially averting an estimated loss of $2.3 million in enrollment revenue.
Since launching the program we’ve received over 70,000 pieces of feedback from our members. We didn’t get anything close to that before.
Premera Blue Cross integrated Customerville with a host of data systems to provide a rich feedback experience that follows members through customer journeys that can last for years.
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Better Surveys Drive Better Quality
Our Members Love Our Surveys
The quality of the feedback wins employee hearts
Nick Macfarlane Head of Customer Experience
Content is King... If you can’t engage the readers of your insights in a way that makes them want to stick with you… then you’re not going to be as effective in that role.
Sky’s interactive Customerville survey introduces their employees -- fans themselves -- to build a sense of community connection with their subscriber base. They leverage that quality feedback to focus the organization on the changes which are most important to great CX.
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Launch Ease with Customerville
Superior Survey Quality
Engaging Employees in VOC
Customerville Clarabridge Integration
Kurt Lipson Global Direct-to-Consumer Operations
We see a lot of our customers [sharing] pictures of themselves wearing our products... These are really important, emotional stories that we can share within the business… knowing that there’s a greater purpose to the work that we do every day.
UGG leverages customer stories to create a sense of customer connection with E-commerce employees, who might not ever be face-to-face with a customer.
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Launch Ease With Customerville
BETTER ECOMMERCE FEEDBACK
Winning Employee Hearts
Customer Lifetime Value
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The Wall Street Journal names Alaska Airlines ‘Best Airline’ and cites their Customerville-powered in-flight survey as a key innovation.
"Priceless. E-commerce, retail stores, wholesale... in every country, channel and brand Customerville created an incredible connection between our people and our customers." — Valerie Ellis, Director of Customer Experience
"We are one of the largest insurance brokerages in the world, but we know right at office level how we're getting graded by our clients — live." — Alex Bogaard, Executive Vice President
"Just awesome. This goes so far beyond how most Net Promoter® surveys work. Our teams are plugged in and energized about our customer experience." — Steve Bueckert, Director North America Retail
"Customerville quantifies the intangibles and provides specific feedback, helping us to have meaningful converstaions about our customer experience." — Michael Hines, Gymboree Play & Music
"We love it! Not only has Customerville helped managers to stay on top of areas of improvement, but it's also turned into a great tool for recognizing performance by our staff." — Neil Bremner, Top-level US Dealer Chain
Nick Macfarlane 
