Design-driven Surveys
Create design-driven, interactive surveys that blend art, tech and behavioral science.
Design-driven Push E-mail Reporting
Own the narrative. Go beyond emailing dry reports. You choose the focus, then let Customerville’s CX story curation tools automatically publish push e-mail designed to win hearts and minds, every day.
Key Account Stories™
Key Account Stories™ automatically finds feedback from your most important B2B customers, then packages personally for the people responsible for those relationships. Dynamic top-of-fold art, automatic headlines and text analytics curation will keep your people focused on the B2B customer experience.
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Monthly NPS Briefing™
Monthly NPS Briefing™ automates the process of publishing your NPS progress across regions, lines of business and customer segments. It can also be combined with a Driver Analysis to merge the story of NPS with the levers most likely to improve it.
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Our Stories™
Our Stories™ is designed to share far and wide each day’s or week’s stories of your teams at their best. Leveraging a mix of social-style curation, text analytics and photo analytics, you’ll share customer feedback tuned in ways optimized to win involvement, improve CX and reduce employee churn.
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"One of my CX rules about using feedback to drive change is that Content is King. Customerville gets you that content. Attention-grabbing stories from customers that really turn heads in your org."
Read his Story
Read his Story
Nick Macfarlane Head of Customer Experience
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Design-driven Reporting
The best surveys deserve the best dashboard. Live Dashboard puts the story right in the hands of the people who make it happen, in visual ways designed to win engagement.
40 Billion Reasons Vlogs
Season 3 | Episode 1: Surveys fatigue people because they fail all kinds of tests of empathy...
Design-driven Feedback™ Book
Get a free copy of Design-driven Feedback™ delivered to your door today.
Case Studies
Essential reading for CX professionals