What Asperger's Syndrome Can Teaches Us About Survey Fatigue

Surveys fatigue people because they fail all kinds of tests of empathy. That’s why people suffer from survey fatigue, but very rarely fatigue of sharing feedback in their normal, human lives. Today we take a look at the groundbreaking work of Dr. Simon Baron-Cohen into a condition called Asperger’s syndrome. And how CX leaders can leverage its lessons to do a better job of transmitting empathy when they ask for feedback. That will make surveys perform better for you -- and just feel better for your customers.