People will be asked for feedback via a survey a quarter of a trillion times this year. Most surveys are terrible, which has driven survey response rates down from 36% to a mere 6% today. Here are some leading brands who overcome this by using Customerville’s Design-driven Feedback platform.
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Create design-driven, interactive surveys that blend art, tech and behavioral science. Customerville surveys get 200-600% higher response rates, plus better stats, stories and photos. And they represent your brand beautifully.
Integrate Customerville surveys with other platforms such as Clarabridge, NICE or Tableau. Or connect them to Live Dashboard™ XM Dashboard.
VIDEO: Design-driven VOC surveys Request DemoAnimated watercolors introduce QBE leadership members in an attention-grabbing way. For each step, these leaders explain the high goals QBE has for itself, providing the kind of conversational context that elicits more thoughtful feedback. Clients share statistical grades, as well as thoughtful comments and photos of their claims experience.
Patients are engaged every step of the way on their medical journey with Premera. Each interaction is accompanied by vibrant hero statements and photos that intersect each customer’s personal profile with the emotions the insurer hopes to achieve in the interaction.
LISTEN: CLIENT INTERVIEW | CHAD BAILEY, PREMERA BLUE CROSS
Customerville helps Pearson target and operationalize student engagement throughout each student’s journey from initial contact with school advisors through graduation. Students receive invitations to share feedback personalized by the faculty leadership who run their programs. Invitations and surveys automatically flex branding and imagery to reflect each school’s branding and specific program details.
LISTEN: CLIENT INTERVIEW | Dayton Hansen, Pearson
The Northbridge survey is guided by actual employees of the company, whose candid photos are animated throughout the survey. They explain their vision for service greatness, and how they're working to redefine insurance excellence. The candidness of the survey experience prompts respondents to deliver thoughtful feedback of all kinds, including stats, stories and customer-submitted photos.
Lisa Oswald 
Chad Bailey The best surveys deserve the best dashboard. Live Dashboard puts the story right in the hands of the people who make it happen, in visual ways designed to win engagement.
It’s visual, powerful and comes loaded with the tools to improve customer and employee experience.
VIDEO: Dashboards, Analytics and Push Email Reporting Request Demo
Paul Helms Own The Narrative. Go beyond emailing dry reports. You choose the focus, then let Customerville’s CX story curation tools automatically publish push E-mail designed to win hearts and minds, every day.
Key Account Stories™ automatically finds feedback from your most important B2B customers, then packages personally for the people responsible for those relationships. Dynamic top-of-fold art, automatic headlines and text analytics curation will keep your people focused on the B2B customer experience.
Request DemoMonthly NPS Briefing™ automates the process of publishing your NPS progress across regions, lines of business and customer segments. It can also be combined with a Driver Analysis to merge the story of NPS with the levers most likely to improve it.
Request DemoOur Stories™ is designed to share far and wide each day’s or week’s stories of your teams at their best. Leveraging a mix of social-style curation, text analytics and photo analytics, you’ll share customer feedback tuned in ways optimized to win involvement, improve CX and reduce employee churn.
Request Demo
Nick Macfarlane 
Hear directly from the CX, EX and Insights pros who use Customerville to break through the static to get top quality feedback. You’ll hear first-hand about Customerville’s Implementation & Program Management, program results, and the difference superior quality feedback makes in their organizations.
Listen to Interviews
Our Book
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Customerville transforma las encuestas de experiencia del cliente en experiencias interactivas y enriquecedoras utilizando su exclusiva plataforma Design-driven Feedback™. Pionero en el campo de CX, Customerville participó en las primeras encuestas de CX en tiempo real en Internet.
Hoy en día, las plataformas de Feedback basadas en Design-driven Technology Stack™ se pueden encontrar en una docena de industrias, millones de interacciones con clientes y en más de 20 países. La galardonada plataforma CX de Customerville eleva la calidad de escucha a lo largo de todo el Customer Journey, combinando tecnología, diseño y ciencia del comportamiento para emular la forma en que la gente comparte y responde a los comentarios de forma natural.
info-europe@customerville.com
Jorge Juan, 10-6 46004
Valencia España
