Customerville is excited to present our weekly customer experience vlog hosted by CEO and founder, Max Israel. Our goal was to take a fresh look at problems CX practitioners face every day through a completely different lens. With subjects ranging from portrait photography to neuroscience to magazine publishing, we hope that 40 Billion Reasons gives you a new outlook on what it means to provide exceptional CX.
This week, learn 3 simple steps to eliminate the disconnect between customers and providers when gathering feedback. Max uses a great example from a client in the healthcare industry to explain how easy it is to lose great feedback if the company mission is not put into the right context. This important lesson elevates the quality of responses and will benefit not only the customer but also the employees receiving the feedback. Listen in to learn more!